FAQ

Our drivers speak basic English and if you need someone to deliver the message in detail, you can contact us. You get our staff’s contact number when you get the confirmation from us.

It includes car rental, driver, tolls on the way(if required on the way) and driver’s meal. For the parking fee, after dropping you off, our drivers will stay 10~15 mins away to avoid parking fee. Tips are optional.

  1. Cash on site directly to the driver
  2. Credit card on our website (except American Express)

You can pay in cash on site directly to the driver or pay by credit card online link. Please send us an email to help@seoulprivatedriver.com if you are having trouble on payment.

You may cancel the booking free of charge until 48 hours prior to the pickup time.
If you cancel the booking later than 48 hours prior to the pickup time, no cancellation and refunds available.
You can cancel or change the booking for free of charge in case the guests can’t take a flight because of the Covid-19 test result.

There will be the surcharge by extra hours and all vehicles have different hourly rates. Please check it on the page of each vehicles. At the last stop, our driver will tell you when to pick you up so that you can get to the final destination in time. However, if it gets delayed even if you took off on the advised time, there won’t be any surcharge.

It’s usually same location as drop off location so that you don’t miss each other. For each drop off locations, be advised that driver will choose the drop off location with considering the traffic, road camera. (There are many places where you just get a ticket for staying more than a minute, especially in Seoul and Busan)

When you are confirmed to use our car service, you can tell us where you would like to visit then we can advise you on the logistic wise. However, on the day, if you have some time left, our driver would be happy to assist you where to visit more. Be aware that we can’t guarantee you of  your satisfaction so we advise you the choose where to visit before your trip starts.

Airport pickup by Sedan / Minivan / Large van

Our driver will wait for you at the arrival hall of your flight (at the nearest arrival gate from your flight’s designated baggage claim area) and hold a signboard of your name.

 

Airport pickup by Minibus / Coach

Our driver will wait for you at the bus parking area and we will inform you again how to find the bus on the day before.

 

Hotel or accommodation pickup by Sedan / Minivan / Large van / Minibus / Coach
Our driver will meet the guests in front of the pickup location at the appointed time and we will send you the car and the driver information on the day before by email.